Plagued with issues when it came to effectively serving customers all over the world, Boeing approached Sound Telecom to see how we could help them with their problem of not being able to communicate with all international clients. So, we put our web support tools, (call, chat and email),聽
A nationally broadcast infomercial generates incoming calls for Online Trading Academy. They needed a call center support team that could be in place 24/7 to field all those calls. In approaching Sound Telecom to see how we could help with their direct response efforts, they also voiced their
When you are one of the most popular indoor skydiving companies in the world, you can expect lots of inbound calls and loads of people trying to make reservations. So, iFly looked us up to see how we could help them with putting an inbound support system in place that could handle their exciting
Required by law to provide timely, professional responses to all emergency utility outages, Seattle Public Utilities could handle any normal issue. However, large outages would overwhelm their system and they became unable to adequately respond to customers in those circumstances. Find out
As a public broadcasting network, KWSU Media relies on fundraising pledge drives to cover their operating expenses. During these drives, their facilities were easily overwhelmed by inbound callers wanting to make donations. So, they looked to Sound Telecom to develop a way to handle all those
