Medical Answering Services

As your medical answering service provider, our job is to help you deliver the care and attention your patients and staff need.
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• 24 x 7 x 365 Availability
• Appointment Scheduling
• Customized Message Delivery
• Multilingual Services
• Secretarial Services
• Web On-Call Scheduler
• Web Portal Access with Unified Reports

Bilingual Answering Services

By offering translation services for over 200 languages, we give you a way to serve your clients no matter what language they speak.
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• 24 x 7 x 365 Availability
• Advanced Call-Forwarding
• Appointment Scheduling
• Client Listen with External Audit Review
• Customized Message Delivery
• Secretarial Services

Virtual Receptionist

All the advantages of an experienced personal assistant without the costs associated with hiring, training, and employing a receptionist in your office.
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• 24 x 7 x 365 Availability
• Appointment Scheduling
• Customized Message Delivery
• Live Call Answer, Screen and Transfer
• Multilingual Services
• Secretarial Services

Secure Messaging

Sound Telecom secure messaging solutions protect information, keep you compliant, and ensure that all parties enjoy an efficient, safe communication experience.
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• Send and receive protected messages
• Reduced costs, improved service to patients, and enhanced efficiency
• Protect against data breaches
• Integration with your on-call scheduler
• Advanced reporting capabilities and message histories for detailed records

Pager Services

Whether you need a national pager that will perform for you anywhere in the U.S., or a more localized pager, we've got you covered.
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• 24 x 7 x 365 Availability
• Customized Message Delivery
• Message Database Backup
• Secretarial Services
• Service Dispatch
• Wake up Calls

Reminder Call Services

The best way to ensure appointment follow-through is to place friendly reminder calls with automated messages or live agents.
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• 24 x 7 x 365 Availability
• Appointment Scheduling
• Customized Message Delivery
• Secretarial Services
• Wake up Calls
• Web On-Call Scheduler

Text Message Dispatch

Rest assured that you will receive critical messages instantly as long as you have your device on you.
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• 24 x 7 x 365 Availability
• Customized Message Delivery
• Message Database Backup
• Service Dispatch
• Web On-Call Scheduler
• Web Portal Access with Unified Reports

Employee Check-in and Verification Services

Make sure that business is up and running with the right people at the right time without your physical presence or constant attention.
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• 24 x 7 x 365 Availability
• Client Listen with External Audit Review
• Customized Message Delivery
• Multilingual Services
• Voice Logger
• Web Portal Access with Unified Reports

Industries Served

Click on an industry link below to learn more about how we work with you to help solve the unique challenges your company faces.
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• Doctors, Nurses and Healthcare Services
• Funeral and Mortuary Services
• Hospice and Palliative Care Services
• Veterinary Services
• Landscape Services
• Legal Professional Services
• Property Management Services
• Real Estate Professional Services
• Towing Services
• Plumbing Services
• HVAC Services
• Glass Repair Services
• Small, Medium, and Large Businesses